TrustMark Code of Conduct

D.P. Electrical Specialists Limited is a TrustMark Registered Business. As part of our registration, we are committed to operating in full accordance with the TrustMark Code of Conduct. This page sets out how we work with our customers, our Scheme Provider (NAPIT), and the legislation that governs our industry.

1. Our Relationship With Our Scheme Provider

Our TrustMark registration is managed through our Scheme Provider, NAPIT. This relationship is ongoing — NAPIT continually monitors our performance to ensure we maintain the required standards of technical competence, customer service and trading practices.

As part of our registration, we have undergone a pre-entry check and are subject to ongoing annual assessments. We keep all our insurance policies up to date and notify NAPIT promptly of any changes to our business name, address, contact details, company structure or legal status.

Using the TrustMark Brand

We only use the TrustMark logo in accordance with TrustMark's strict brand guidelines. The logo is not altered in colour or size, and is only used on our own company materials including this website, business cards and vehicle livery. If you see a firm using the TrustMark logo when they are not registered, please report this to TrustMark at www.trustmark.org.uk.

2. Our Commitment to Our Customers

Business Information

In line with TrustMark requirements, the following information about our business is available on this website:

  • Business name: D.P. Electrical Specialists Limited
  • Address: 10 Hadrian Ct, Sherburn in Elmet, Leeds LS25 6QB
  • Telephone: 07764 760281
  • Company number: 08107818 — Registered in England & Wales
  • TrustMark registration number: 67454
  • Scheme Provider: NAPIT
  • Trades registered for: Electrician — installing to BS 7671

Quotations and Contracts

Before agreeing any job, we provide customers with a clear written quotation. For jobs over £500, we provide a full written contract. Both our quotations and contracts include:

  • Our company name, contact details, company registration and TrustMark registration number
  • A full breakdown of the work to be carried out, including costs and timescales
  • The total price including VAT (where applicable)
  • Details of any deposit or stage payments required
  • Any guarantees or warranties we are providing
  • Our customer feedback and complaints procedure
  • Your cancellation rights (where applicable)
  • Our payment terms

We never take full payment before starting a job. Any deposits or stage payments are agreed in writing in advance and are not excessive.

During the Works

We keep our customers updated throughout the works. If something unexpected arises, we tell the customer straight away and agree a way forward. We always act in a professional and responsible manner, show ID on arrival, use protective coverings to look after your property, and plan work to minimise disruption.

On Completion

On completion of any job, we walk through the work with the customer to confirm they are happy. We hand over all relevant instruction manuals, maintenance requirements, guarantees and certificates before leaving. We clean up properly and dispose of waste responsibly.

3. Our Complaints Procedure

We take complaints seriously. If something goes wrong, we aim to resolve it as quickly and professionally as possible. Our complaints procedure is as follows:

Stage 1 — Contact Us Directly
In the first instance, please contact us directly so we can try to resolve the matter quickly.

  • Phone: 07764 760281
  • Address: 10 Hadrian Ct, Sherburn in Elmet, Leeds LS25 6QB

We keep a record of all complaints received, assess and review each one, and aim to resolve matters as swiftly and politely as possible. Your statutory rights under consumer law are not affected by our complaints process.

Stage 2 — Escalate to NAPIT
If we are unable to resolve your complaint to your satisfaction, you may escalate it to our Scheme Provider, NAPIT:

Stage 3 — Dispute Resolution Ombudsman (DRO)
If the complaint remains unresolved after escalation to NAPIT, you may refer the matter to the Dispute Resolution Ombudsman (DRO), TrustMark's independent Alternative Dispute Resolution (ADR) provider:

Further information is available at www.trustmark.org.uk/homeowner/support/complaints-process.

4. Legislation We Comply With

D.P. Electrical Specialists Limited operates in full compliance with the following legislation:

  • Consumer Rights Act 2015 — All products we supply are of satisfactory quality, fit for purpose, as described and safely installed. If something goes wrong within 30 days, customers are entitled to a full refund. Within 6 months, we will carry out a repair or replacement. We carry out all services with reasonable care and skill, at a reasonable price and within a reasonable timeframe.
  • Consumer Protection from Unfair Trading Regulations 2008 — We do not engage in misleading, aggressive or unfair trading practices. All our advertising is legal, decent, honest and truthful.
  • Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 — Where applicable, we make customers aware of their 14-day cancellation rights. If a customer wishes us to start work before the cancellation period has ended, we obtain their written agreement to do so.
  • UK General Data Protection Regulation (UK GDPR) — We handle all customer data securely and in accordance with data protection law. Customers have the right to access, update or request deletion of any personal information we hold about them.
  • BS 7671 – IET Wiring Regulations — All electrical work is carried out to the current edition of the Wiring Regulations.
  • Building Regulations Part P — All notifiable electrical work is registered with the appropriate authority.

Download the Official TrustMark Documents

Contact D.P. Electrical Specialists Limited

D.P. Electrical Specialists Limited
10 Hadrian Ct, Sherburn in Elmet, Leeds LS25 6QB
📞 07764 760281
Company No: 08107818 — Registered in England & Wales
TrustMark Registration Number: 67454